Will I receive a monthly paper statement from Bank of America?

All transactions that post to the bank are automatically uploaded into Workday for review and approval. Users must perform all reconciliation in Workday, and there are no requirements that paper copies of statements be maintained (though paper receipts are required to be kept for 12 months after the purchase). If a user still would like to have a paper copy of their statement, they can contact Bank of America and request that one be sent. The default for all new and existing users will be paperless.

If I have a charge that is declined, what should I do?

There are a number of reasons why a charge may be declined. For example, you may have reached your monthly dollar limit or the individual charge may exceed your single transaction limit. You may have attempted to purchase an item that is not allowed on the PCard. Often a charge can be declined because the vendor has keyed in your PCard information incorrectly, especially the expiration date. Your PCard may have been suspended, canceled, or expired for some reason.

What should I do if my PCard has been compromised or used fraudulently?

Immediately contact the Bank of America’s Fraud Department at 1-866-500-8262. If your PCard has been compromised or used fraudulently, the bank will immediately cancel your account and reissue a new PCard. This PCard will be delivered to your statement address (the address listed on the original Pcard Request form). The bank will also credit your account for any fraudulent charges that have been made.