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Customer Service

DepartmentDescriptionContact Method
Property Control
  • Assets/equipment account code assignment
  • Asset Management System access
  • RFID inventory questions
  • Equipment Trade-in Authorization
  • Fabricated Equipment Procedure
  • Inventory & Non-Inventory Equipment Disposal Procedure
  • Equipment Cannibalization Procedure
Submit a ServiceNow request
Accounts Payable
Vendor Payment Team
  • Policy & procedures for service supplier payment
  • Request for payment status
  • Wire transfers
  • WebNow Access
Submit a ServiceNow request
Accounts Payable
  • Reclassification of Expenditures
  • Glacier Non-Resident payee requests
  • 1099, 1042, and sales tax
  • questions regarding wires, International Payees, check stop payment and re-issues
Submit a ServiceNow request
Insurance & Claims
  • Procedures to report an accident, non-employee injury or Georgia Tech property damage
  • Non-GT owned Equipment Coverage
  • Trip Transit Coverage
  • Georgia Tech Certificate of Insurance requests
Pcard Team
  • Policy & procedure questions for PCard
  • PCard requests
Submit a ServiceNow request
  • Policy & procedure questions for trade or service suppliers
  • Contract signature requests for contracts with a value of less than $2,500
  • Employee vs. Independent Contractor Checklists
  • E-Verify
  • BuzzMart workflow & system issues
  • Change letter questions
  • Receipts, invoice/PO/receipt match exceptions
Submit a ServiceNow request
Accounts Payable
Travel Team
  • Policy & Procedures for travel reimbursements
  • Travel and expense processes
  • Travel for non-employees
  • Direct billing of airfare
  • Travel agency and local hotels
  • Concur access travel forms
Submit a ServiceNow request
Vendor Services
  • Status checks for new vendors and vendor maintenance
  • E-Verify inquiries related to vendor setup
Submit request on the Supplier Portal

Electronic Submission of Documents

DepartmentDescriptionE-mail Address
Accounts Payable
Vendor Payment Team
Vendors and campus units can attach one invoice/email to this address for direct entry into WebNow for workflow routing and