No. The correct process is to print and complete Bank of America’s Dispute Form (included with our forms on this website), and fax that document to Bank of America.  The fax number is included on the form.  Cardholders have 60 days from the date of the statement on which the disputed transaction appeared to dispute a charge with the bank.

Disputes cannot be made with the bank until the charge has appeared on your statement.  Before you can dispute the charge with the bank you must make a sincere effort to work out the dispute with the vendor, which you must document.  The bank may ask for the details of your attempts to reconcile with the vendor before they will investigate a disputed charge.